Lj problems

[urbpan]

So after a week, and 839 (last count) commented complaints to lj_maintenance, with no reply, there is still a problem with getting comments sent to email boxes (as well as a bunch of other problems that haven't affected me yet). Of course, if the Powers That Be are not receiving comments to their email, they may not know about the problem (just kidding, I'm sure they know). What's baffling is the week-long lack of acknowledgement of the problem, never mind a solution.

I don't usually post about technical issues, but since my journal is most interesting as conversation between many people, this problem is affecting it directly. When people aren't aware that their comment has been replied to, the conversation stops.

If I had a free account, I wouldn't complain so much. I'd just switch back over to blogspot. But since I have a paid account, it's the equivalent of only getting half of my incoming phone calls. You can bet that I'd expect compensation from the phone company. I know that they did some major work (moving hardware, I believe) last week, but while that may be a reason for the problem, it's not an excuse. The most frustrating thing is the lack of any acknowledgement or any hint that they are working on the problem. This from a company that lets us know every time they change the design on their goat mascot.

Comments

[brush-rat.livejournal.com]

It's annoying, but I suspect the problem is exacerbated by the holiday weekend. Again, that's another reason, not an excuse.

[barbmg.livejournal.com]

Last sunday this was posted on the Friends page: AOL's blocking all our outgoing email again. We were previously on their whitelist but now that we've changed IP addresses, we're flagged as spammers again.

Until we can get ahold of the right people at AOL (which is proving difficult on a Sunday), you'll have to live without comment notification emails.

UPDATE: A friendly AOL ops engineer contacted us and unblocked us. It'll work again as of tomorrow morning sometime we're told. As for Yahoo, Gmail, etc... we'll be looking into those. For now check your spam/quarantine folders and add us to your whitelists if we show up there.

Do you have a spam folder in your mail account you could check? I know that's still a pain, but better than nothing.

[artemii.livejournal.com]

they may disingenuously be claiming that's the entirety of the problem, but it's not.

[urbpan.livejournal.com]

I saw that message, and it just irritated me. Sure, it's a great idea to blame AOL, but how about everyone else who doesn't use it?

I use Hotmail and Alexis uses a system through her workplace. Her spam filter is pretty good, and hotmail's is practically nonexistant. I'm getting about half my comments in my email, she's getting maybe a third (a bigger problem, since she is more active in more communities than me).

Hotmail's spam folder is "junk mail" where I get notifications from yahoo groups, amazon.com and such. My lj comments go to my inbox. The missing comments aren't going to "junk mail," they're just disappearing.

[barbmg.livejournal.com]

Hmmm... I've got earthlink, and I just got those two immediately. It is strange they aren't being more forthcoming about it, and haven't mentioned anything for over a week now. I don't read that as them blaming AOL, especially since the update says the nice AOL person helped them but they are still working on "Yahoo, Gmail, etc." I see them saying that the new IP being flagged as spam is the problem.

[artemii.livejournal.com]

I see them saying that the new IP being flagged as spam is the problem.

...which is exactly what's irritating so many of us the most. the point is that that's not the major problem at all.

[urbpan.livejournal.com]

Ironically, so far this morning, I've been getting my comments. Maybe it's fixed?

[cottonmanifesto.livejournal.com]

No. I definitely haven't. :(

[artemii.livejournal.com]

i don't use a spam filter at all.
i use a small indie ISP.
i am getting about 25% of comments (less some days).

that AOL stuff irritates me too.

[cottonmanifesto.livejournal.com]

That's not it. It'd be all or nothing if that was the case, and I'm getting notifications at about a 30% rate.

Besides, that was over a week ago and the problem is still happening.

[mike20.livejournal.com]

It wasn't completely unacknowledged... it was posted somewhere, and now I can't find it... but something they posted in the last few days led me to a message about the problem. Of course, not worth much if it's so difficult to find.

[mike20.livejournal.com]

Looks like there was at least one reply from them, a week ago, buried here: http://www.livejournal.com/community/lj_maintenance/109015.html?thread=9059031#t9059031

Today the status page claims all problems have been fixed.